Covid-19 (Corona Virus) Information and Updates - Alert Level 3

27/04/2020
Important Information to Customers and Users
 
From midnight on Monday 27 April, New Zealand moved to Alert Level 3 (L3). During L3 businesses can open their premises or sites if they can do so safely. People need to work from home unless that is not possible.
 
  • Workplaces must be operating safely (complying with Alert Level 3 settings; meeting appropriate public health requirements; fulfilling all other health and safety obligations)
  • Customers are not allowed on premises
  • Businesses can trade if they do so without physical contact with customers (e.g. through phone/online orders, delivery, contactless pick-up and drive through)
  • Businesses cannot offer services that involve close personal contact, apart from some essential services, or in an emergency or critical situation.
 
At Port Marlborough, our utmost priority remains the protection of our employees, our customers, users and our community from the spread of COVID-19. However, under Alert Level 3 we will also be facilitating business in accordance with the Government’s guidelines.
 
Please note the following
 
Port Marlborough Reception
Port Marlborough reception in Auckland street is closed. We are open to enquiries by email and we will be able to assist with any enquiries, bookings, payments etc.

Reception: reception@pmnz.co.nz

Accounts Payable: accounts.payable@pmnz.co.nz

Accounts Receivable: accounts.receivable@pmnz.co.nz
 
International Shipping

Under Level 3 international shipping will return to Port Marlborough. However, shore leave for international crew remains on hold. Please view our website for details. 

Ferry Schedules
 
Both Cook Strait ferry companies are operating at reduced capacity. Please check their websites for further details:
https://www.greatjourneysofnz.co.nz/interislander/
https://www.bluebridge.co.nz/  

Marinas

Recreational boating is still a prohibited activity under Alert Level 3. Picton, Waikawa and Havelock marinas will be physically closed to all customers except for:
 
  • Businesses that are able to operate safely. Please note all businesses intending to resume operations within marina common user areas are strongly advised to develop a Covid-19 Safety Plan to ensure their safe operation. The plan will demonstrate and ensure compliance with the Government Alert Level 3 information. A template can be found here: https://worksafe.govt.nz/managing-health- and-safety/novel-coronavirus-covid-19/your-covid-19-safety-plan/
  • Emergency services
  • Sounds residents – eg residents of the sounds with limited or no road access
  • Existing, known and approved live-aboard tenants in the marinas
     
Closure will include Customer Services Centre, Ablution Facilities, Launching Ramp (except for the uses as above).
 
The Waikawa Hardstand and Travel Lift facilities will be operating at a reduced capacity with additional safety controls in place – please contact the Marina Manager for details.

Please remember that any unnecessary travel simply increases the risks of exposure to everyone.
 
All jetties with security gates will be closed 24/7 and accessible by card only.
Dock-walks, security patrols and CCTV surveillance will continue to operate on a daily basis. Should there be any issues with your vessel which require monitoring, please notify marina staff so that we can check on your behalf. You can do that here:
https://marlboroughmarinas.co.nz/covid-19-marina-user-request-forms/
 
Please note that we remain open to enquiries by telephone and email, please contact us as usual via these methods and we will be able to assist with any enquiries, bookings, payments etc.
 
General Enquiries / Administration: 03 5203312 | service@msmarinas.co.nz
 
Waikawa Marina: 03 5203395 | waikawa@msmarinas.co.nz

Picton Marina 03 520 3390 | picton@msmarinas.co.nz

Havelock Marina 03 5742 366 | havelock@msmarinas.co.nz

Port Services and Entrance

From midnight on Monday 27 April, Port Marlborough will be open to businesses that are able to operate safely. Please note all businesses intending to resume operations within port common user areas are strongly advised to develop a Covid-19 Safety Plan to ensure their safe operation. The plan will demonstrate and ensure compliance with the Government Alert Level 3 information. A template can be found: https://worksafe.govt.nz/managing-health- and-safety/novel-coronavirus-covid-19/your-covid-19-safety-plan/
 
Picton Harbour Radio (PHR) and Port Services duties will continue to operate 24/7. Please contact PHR prior to vessel arrival. They will advise you on the facility you can use.
 
Please note the following:
 
• Port Services interaction will only be by phone or intercom
 
• Visitors and non-essential users will be denied access.
 
• The Lagoon Road visitor induction Kiosk will be out of service until further notice. All users requiring to be inducted must either complete online or by arrangement with the Port Services Administrator.
 
• Port Services will not be offering a shuttle service until further notice (except in an emergency)
 
• Full operational Induction is by appointment only (Calling the Port Administrator) PH 0272748766. The information will be emailed to the user and user complete and return via email. Access cards will be produced when able and either posted to the user or alternative arrangements made.
 
We wish all our customers and whānau good health over this time – be patient, be kind and we will get through this. Our community’s health and wellbeing is our utmost priority.
 
Reduce Contact, Reduce Risk, Reduce Spread
 



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